Privacy Policy

1. Introduction

ARmedico (“we”, “our”, or “us”) is a healthcare technology platform that enables users to search for doctors, clinics, and hospitals, book appointments, and interact with healthcare providers digitally.

We understand that medical and personal information is highly sensitive. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile applications, or related services (collectively, the “Platform”).

By accessing or using ARmedico, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Platform.

2. Information We Collect

a) Personal Identity Information

• Name
• Phone number
• Email address
• Gender and age

b) Medical & Appointment Information

• Doctor / clinic / hospital selected
• Appointment date and time
• Reason for visit and symptoms (only if voluntarily provided)

c) Healthcare Provider Information

• Name, qualifications, specialization
• Clinic / hospital details
• Professional contact information

d) User-Generated Content

• Reviews, ratings, feedback, or comments

e) Device & Usage Information

• IP address
• Browser type and operating system
• Pages visited and interaction data

3. How We Use Your Information

• Appointment Management: Sharing required patient details with the selected healthcare provider.
• Communication: Sending confirmations, reminders, cancellations, and service updates via SMS, WhatsApp, or Email.
• Platform Improvement: Using anonymized analytics to improve services and user experience.
• Security & Fraud Prevention: Protecting the platform from misuse or unauthorized access.

4. Data Sharing & Third Parties

We do not sell your personal or medical data.

• Healthcare Providers: Only necessary details are shared with the doctor, clinic, or hospital you book with.
• Service Providers: Trusted vendors (SMS, Email, cloud services) strictly for platform operation.
• Legal Requirements: When disclosure is required by law or government authorities.

5. Reviews & Public Content

Reviews and ratings may be publicly visible. Users should not share sensitive personal or medical information in public reviews.

ARmedico reserves the right to moderate or remove content that violations platform guidelines or applicable laws.

6. Cookies & Analytics

We may use cookies and similar technologies to improve functionality, analyze usage, and enhance user experience. Disabling cookies may affect certain features.

7. Data Storage & Retention

Data is stored on secure servers with restricted access. Information is retained only as long as required for service delivery or legal compliance.

8. Data Security

We use SSL encryption, secure infrastructure, and role-based access controls. However, no system is 100% secure, and users are responsible for keeping login credentials confidential.

9. Children’s Privacy

Appointments for minors must be booked by a parent or legal guardian. We do not knowingly collect children’s data without consent.

10. Your Rights

You may request access, correction, or deletion of your personal data. Some records may be retained if legally required.

11. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the Platform indicates acceptance of the updated policy.